1) Who We Are
Alona's Leisure Group ("we", "our") operates hospitality, dining, retail, and digital experiences across several brands and sites, including Alonasescape.com, ApayaoThreads.com, Luminous-Pages.com, and Fintech-Synergy.com.
We respect your privacy and process personal data in line with applicable laws, including the Philippine Data Privacy Act (RA 10173), and, where relevant, international standards such as the GDPR.
2) Scope of This Policy
This policy explains how we collect, use, share, and protect personal information when you visit our websites, dine at our restaurants, book stays or rentals, join eco‑tours, purchase products, or contact us online or offline.
3) What We Collect
We collect only what helps us operate our services and improve your experience:
- Identifiers (e.g., name, email, phone) when you contact us or make a booking.
- Transaction details (e.g., booking dates, dining reservations, purchases) to fulfill your requests.
- Technical data (e.g., IP address, device info, pages visited) for security and analytics.
- Preferences (e.g., dietary notes, language) to personalize service—always optional.
4) How We Use Data
- Provide, secure, and improve our services and sites.
- Process bookings, reservations, and support requests.
- Personalize content and offers with your permission.
- Perform analytics and prevent fraud or abuse.
We do not sell personal data. We use aggregated or anonymized insights where possible.
5) Legal Bases
Depending on context, we rely on one or more of the following legal bases:
- Consent (e.g., marketing subscriptions, non‑essential cookies).
- Contract (e.g., when you place a booking or order).
- Legitimate interests (e.g., site security, service improvements) balanced with your rights.
- Legal obligations (e.g., tax, accounting, safety laws).
8) Data Security
We apply reasonable technical and organizational measures to protect personal data, including encryption in transit, access controls, and staff training. While no method is perfect, we work to prevent unauthorized access, misuse, or loss.
9) Data Retention
We keep personal data only as long as needed for the purposes described above and to meet legal or accounting requirements. When no longer required, we securely delete or anonymize it.
10) Your Rights & Choices
- Access, correct, or delete your personal data, subject to legal limits.
- Withdraw consent at any time (e.g., marketing, non‑essential cookies).
- Object to or restrict certain processing where applicable.
- Portability: request a copy of your data in a common format.
To exercise rights, use our contact page. We may ask for information to verify your request.
11) Children & Families
Our services are welcoming to families. We do not knowingly collect personal data from children without parental or guardian consent. If you believe a child provided data to us, please contact us so we can address it promptly.
12) International Visitors
We operate in the Philippines and may use providers located in other countries. When data is transferred internationally, we apply appropriate safeguards and require our partners to do the same.
13) Contact & Updates
Questions or privacy requests? Please use our contact page. We’re happy to help—Mahalaga sa amin ang inyong privacy.
We will post any changes to this policy here with an updated effective date.