This Privacy Policy explains how SIG Labs (“we”, “us”) collects and processes personal information when you interact with our hospitality, restaurant, events, and retail/trader Services.
1. Who we are
SIG Labs provides hospitality and related services. For privacy enquiries, please contact us via the website’s contact page.
2. What we collect
- Identity and contact data (name, email, phone, postal address).
- Booking and transaction data (reservation details, order history, invoices, payment confirmation from processors).
- Preferences and communications (dietary needs, event notes, correspondence).
- Technical data (IP address, device/browser type, pages viewed, cookies—see Cookies below).
3. Sources
We obtain data directly from you, from your organization (for corporate/trader bookings), and from third‑party platforms where you choose to interact with us (e.g., travel/booking sites or delivery marketplaces).
4. How we use your data
- To provide and manage reservations, stays, dining, events, retail orders, and support.
- To process payments and prevent fraud.
- To personalize communications and offers where permitted.
- To operate, secure, and improve our websites and Services.
- To comply with legal obligations (tax, accounting, safety).
5. Legal bases (where applicable)
We rely on performance of a contract, legitimate interests (such as service improvement and security), consent (for optional marketing/cookies), and legal obligations.
6. Sharing and disclosure
- Service providers (payment processors, booking engines, email/SMS delivery, analytics, IT support).
- Partners and platforms where you make a booking or order through a third party; their privacy terms also apply.
- Legal and compliance when required by law or to protect rights, safety, and property.
7. International transfers
Where data is transferred internationally, we use appropriate safeguards (such as contractual clauses) in accordance with applicable law.
8. Retention
We retain personal data for as long as needed to provide Services, comply with legal requirements, resolve disputes, and enforce agreements, then securely delete or anonymize it.
9. Your rights
Depending on your location, you may have rights to access, correct, delete, port, restrict/object to processing, and to withdraw consent. California residents may opt‑out of the “sale”/“sharing” of personal information and limit use of sensitive data. To exercise rights, contact us through the website.
10. Marketing
You can opt‑out of marketing at any time via unsubscribe links or by contacting us. We will continue to send essential service communications (e.g., booking confirmations).
11. Cookies and similar technologies
We use essential cookies to operate our site and, where consented, analytics/marketing cookies to improve experiences. You can control cookies via your browser settings and, where available, our cookie banner.
12. Children
Our Services are not directed to children under 13. We do not knowingly collect data from children without appropriate consent as required by law.
13. Security
We implement technical and organizational measures appropriate to the risk. No method of transmission or storage is 100% secure.
14. Changes to this policy
We may update this Privacy Policy periodically. The latest version will always be posted here with an updated effective date.
For information about intellectual property or software licenses, see our Content & Software License and Software Distribution Notice.